The other bill from SP Group is for your non-electricity charges (water, town gas, refuse collection).Īnd if for any reason, the retailer can no longer serve you, your account will automatically be transferred back to SP Group without discontinuing your supply. You will need to set up new GIRO or credit card arrangement to pay for your electricity bill. One bill is from your retailer for your electricity charges. If your retailer bills you directly: You will receive two bills. You will continue to receive one bill for both electricity and non-electricity charges. If your retailer bills you via SP Group: There is no change to your billing arrangement. To sign up with the retailer of your choice, please do not close your SP account to do the switch. You can remain with SP Group to purchase electricity at at the regulated tariff or the Wholesale Electricity Price. It is not compulsory for you to switch to a retailer. Important: If you are planning to purchase electricity from a retailer, you must still open an SP Utilities account before making the switch. After receiving confirmation on your account opening, call 18 to make an appointment. Gas supply turn-on is done separately by City Gas.
Use the SP Utilities App or click here to reschedule your supply (electricity and water) turn-on appointment, subject to availability of time slots. Our technicians have to access your premises to conduct a safety inspection before supply can be turned on.
With the SP Utilities App, you can track the progress of your application.įor HDB Build-To-Order (BTO) flats, turn-on appointments are not needed as electrical and water supply is turned on prior to your move.įor HDB resale flats and all other residential properties, the account holder or a representative must be present during the turn-on appointment.
Plan in advance as it takes approximately two weeks to turn on the supply.įor faster processing and ease of application, use MyInfo/MyInfo Biz to eliminate the need to submit application form, NRIC and Letter of Authorisation (for companies).Ī security deposit will be collected upon opening the utilities account.
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